Privacy policy

PropBot AI is operated by DIRAYA ARTIFICIAL INTELLIGENCE SERVICES - L.L.C ("PropBot", "we", "us"), a limited liability company registered in Abu Dhabi, United Arab Emirates (trade licence CN-6622978). PropBot provides an AI assistant on WhatsApp, a web dashboard at app.propbotai.net and the PropBot AI app for iPhone and Android, which shows the same dashboard. Together they help licensed real estate brokers in the UAE answer property enquiries, qualify leads, share listings and schedule viewings. PropBot is a technology tool for licensed brokers; we are not a brokerage.

This policy explains what data we handle when you message a broker's PropBot-powered WhatsApp number or use our dashboard or app, why we handle it, who else processes it, how long we keep it, and the choices you have.

We use data to:

• answer property enquiries on the broker's behalf with an AI assistant, and qualify and prioritise leads for the broker;
• match enquiries to the broker's listings and send property details and brochures;
• book, change and cancel viewings, send confirmations and reminders, and add viewings to the broker's calendar;
• on plans that include them, send a limited number of follow-up messages about your search, set by the broker (at most 20, five by default), if you stop replying (automatic follow-ups are currently switched off); reply STOP to end them;
• alert the broker to new leads, handoffs and viewings by email, WhatsApp, the dashboard and notifications in the PropBot AI app (on a locked phone these can show a lead's first name, the type and area of property they asked about and viewing days and times — never their phone number, budget, messages or the AI's summary of the conversation; you can hide previews in your phone's settings);
• show brokers their conversations, leads and analytics;
• process subscriptions and billing (the PropBot AI app does not sell subscriptions or collect payment details);
• keep the service secure, prevent abuse, investigate problems and fix errors — authorised PropBot staff may read conversations only to support the broker and to find and fix errors — and meet legal obligations.

We do not sell personal data, we do not use it for advertising, and conversation content is not used to train AI models.

Conversations run on the WhatsApp Business Platform operated by Meta. Message delivery to and from WhatsApp is handled by Meta and is also subject to the WhatsApp Privacy Policy. Messaging a PropBot-powered number is voluntary. Reply STOP to stop follow-up messages (the assistant still answers if you write again), ask for a person at any time, or stop messaging the number.

Brokers can connect their Google Calendar. PropBot then:

• reads the free and busy times of the broker's primary calendar (and, for connections made before 25 September 2026 until the broker reconnects, the start and end times and status of its events) only to offer viewing times that do not clash;
• creates, updates and deletes the viewing events PropBot books, which include the lead's name and phone number so the broker can reach them.

We do not store the content of the broker's other events, we do not use Google data for advertising or sell it, and PropBot staff do not read it except with the broker's permission, for security, or where the law requires. The broker can disconnect the calendar at any time in Settings.

PropBot's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We share data only with the providers needed to run the service:

• Google Cloud — database, file storage for photos and brochures, application servers, and daily backups kept for 14 days, in the me-central1 region (Doha, Qatar);
• Google — Firebase Authentication (sign-in), Firebase Cloud Messaging (notifications to brokers, including to the PropBot AI app on Android and iPhone), Cloud Logging, Pub/Sub (the queue that passes each incoming message, including the sender's number, to our servers) and Maps geocoding (listing addresses), on Google's global infrastructure, which may include the United States;
• Apple — the Apple Push Notification service delivers notifications, including their text, to the PropBot AI app on iPhone;
• Google Calendar — for brokers who connect it, as described above;
• Anthropic — the third-party AI (Claude) that writes replies and reads brochures. It receives conversation text, the lead's name and phone number, the broker's listings, photos and brochures, the replies brokers send, and the broker's name, brokerage name and RERA or licence number. Anthropic stores this data in the United States and may process it in other countries. If Anthropic's own service is unavailable, the same requests may instead be processed by Claude through Google Cloud Vertex AI, on Google's global infrastructure and under Google Cloud's data-processing terms. The PropBot AI app asks each broker for explicit permission to share this data with Anthropic, and brokers can turn sharing off at any time in Settings → Account in the app or dashboard; while it is off, PropBot sends none of their account's data to Anthropic and the AI agent does not answer their leads. Anthropic does not train its models on this data and deletes it within 30 days unless it is flagged for a safety review under Anthropic's usage policy or must be kept longer by law;
• Meta (WhatsApp Business Platform) — message delivery;
• Resend — alert emails to the broker, which include the lead's name, phone number and a short extract of their message. Processed in the United States;
• Stripe — subscription billing for brokers; it receives no lead data;
• Vercel — hosts the dashboard's web pages and receives no lead data from the running service; older deployment files that contained a data backup are being deleted;
• Cloudflare — our domain's DNS, and forwarding of email sent to support@propbotai.net to our support mailbox.

Data is stored in Google Cloud's Doha, Qatar region, which is outside the UAE, and some providers above process it in the United States or other countries. These transfers are needed to provide the service, and each provider is bound by data-processing terms. We may also disclose information where the law requires it.

• Conversation and lead data is kept while the broker's account is open, so the broker can serve returning clients. It is not deleted automatically.
• Brokers can delete leads and conversations from the dashboard at any time, and archive listings.
• A lead's "DELETE MY DATA" request removes their data straight away (see below).
• Our database backups expire within 14 days of deletion and system logs within 30 days; data held by Anthropic is deleted within 30 days unless it is flagged for a safety review under Anthropic's usage policy or must be kept longer by law.
• When a broker closes their account, we delete or anonymise its data within 30 days. We keep the records the law requires, such as the Terms acceptance record and billing records, and a copy of the account's data prepared before closure, kept privately for 30 days after closure so we can send it on request, then deleted. Google Firebase, our sign-in and notification provider, removes sign-in records and notification tokens from its live and backup systems within 180 days. Brokers can ask to close their account in Settings → Account → Delete account, or as described at www.propbotai.net/delete-account. See "Deleting your broker account" below.

Brokers can delete their account in the PropBot AI app or the dashboard (the account menu → Delete account, or Settings → Account → Delete account), on our account deletion page at www.propbotai.net/delete-account, or by writing to support@propbotai.net from the account's email address. We confirm the request straight away, send you a copy of your data first if you ask, and within 30 days close the account: we disconnect your WhatsApp number and Google Calendar, end your subscription, remove the app's notification tokens, and delete or anonymise your profile, leads, conversations, messages, viewings, listings, photos and brochures. Until then you can withdraw the request in the same place. An account with no stored data is deleted straight away.

We keep:

• a closed-account record with your account ID, sign-up date and billing references (no name or contact details);
• the record of your acceptance of our Terms (time, version, sign-in email, IP address and browser), of your choices about sharing data with Anthropic (time, version, IP address and browser), and of your deletion request (no contact details);
• invoices and billing records held by our payment processor, Stripe, for as long as UAE tax and accounting law requires;
• a copy of your data prepared before closure, kept privately for 30 days after closure so we can send it if you ask, then deleted.

System logs, which can include IP addresses and browser details, expire within 30 days. Our database backups expire within 14 days of deletion, and Google Firebase, our sign-in and notification provider, removes sign-in records and notification tokens from its live and backup systems within 180 days. We email you when the deletion is complete.

Data is encrypted in transit and at rest, and WhatsApp and Google Calendar access tokens are additionally encrypted (AES-256-GCM). Each broker can access only their own data, incoming WhatsApp traffic is signature-verified, and PropBot staff access is limited to what is needed to run and support the service. No system is perfectly secure; if an incident affects personal data, we will meet our legal notification obligations.

Under UAE data protection law and other laws that may apply, you may have the right to access, correct, delete or obtain a copy of your personal data, and to object to or restrict some processing. If you messaged a broker's number, the broker decides how your enquiry is handled, so you can ask them directly; you can also write to support@propbotai.net and we will help with your request. Brokers can use the same address.

Our services are intended for adults and are not directed to anyone under 18. We do not knowingly collect data from children.

We may update this policy. Material changes will be shown by a new effective date on this page.

DIRAYA ARTIFICIAL INTELLIGENCE SERVICES - L.L.C (PropBot AI)
Building No. 12, Villa 5545873060, Bu Dheeb Forest Street, Khalifa City, Abu Dhabi, United Arab Emirates
P.O. Box 144554
support@propbotai.net